All items offered on Kinlune are made-to-order. This means that when you place your order, we produce your personalized piece just for you, one at a time, for the best quality.

Shipping carrier: USPS, DHL, UPS, Local Post...

Orders are processed once payment is accepted.

Estimated Time of Arrival

We process orders on business days (Monday through Friday, Eastern Time), except for major US holidays.

To estimate when you can expect your order, please refer to the time frames below.

Production Time

The time your order spends in our production queue before it ships. Production timelines may shift daily depending on overall order volume.

Product	Production Time (business days)
Desk Mat	3 - 5
Mouse Pad	3 - 5
Notebook	3 - 5
Pen Holder	3 - 5
Charging Pad	3 - 5

Shipping Time

The estimated delivery time depends on your location. While we work closely with our logistics partners to provide accurate delivery information, shipping times are estimates only and cannot be guaranteed. Once your order is in transit, any delays are outside our control.

Country	Carrier	Shipping Time (business days)
US	USPS / UPS / DHL eCommerce	7 - 12
EU	DHL / PostNL / Bpost / La Poste / Correos	7 - 15
CA	Canada Post	7 - 15
AU	Australia Post	7 - 15
Others	UPS / DHL International	10 - 20

Please note: If your order needs a design modification, it may take extra time for our team to update your artwork. Design time depends on the complexity of the request — see our Cancellation & Modification Policy for the change window.

Order Tracking

Once shipped, you'll receive an email notification and can track your order in real time. Some orders may ship in multiple parcels, in which case you'll receive multiple tracking numbers.

Please allow 5–7 days for the carrier to scan your package into their system. If there's no tracking information yet, that just means the carrier hasn't processed the parcel.

If your order is past its estimated arrival date, please contact us and we'll take care of it for you.

Incorrect Address

Please make sure you provide the correct address at checkout:

• If we detect incorrect or missing information, we may need to contact you for an update, which can delay your order.
• We are not responsible if your order is delivered to the wrong address or returned to sender due to an incorrect address. Returned orders may be disposed of by our shipping partner's warehouse.
• For orders returned due to an incorrect address, we may request a re-shipping fee to resend your order.
• If you contact the carrier directly and ask them to forward or redirect your parcel after it leaves our facility, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer satisfaction is our top priority and we'll do whatever we can to take care of you. Thank you for choosing Kinlune — if you have any questions, please don't hesitate to contact us.