Refund & Replacement Policy

Because every Kinlune piece is made to order and personalized with your photo, text, or design, we handle refunds and replacements a little differently than off-the-shelf products.

When You're Eligible for a Free Replacement or Refund

• Your item arrived damaged or defective
• The wrong item, size, or design was shipped
• The personalization printed differs from the design you approved at checkout
• Your order did not arrive within a reasonable time after the estimated delivery window (see our Shipping And Delivery page)

In these cases, contact us within 30 days of delivery at support@kinlune.com with your order number, a description of the issue, and photos of the item received. We'll send a free replacement or issue a refund to your original payment method.

What's Not Covered

• Buyer's remorse on a correctly produced, personalized item
• Spelling, grammar, or design choices that matched what you approved in the preview
• Quality issues caused by a low-resolution photo you provided
• Requests made after the order has entered production (see our Cancellation & Modification Policy for the 12-hour change window)

Refund Processing

Once approved, refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

Questions? Reach out at support@kinlune.com.